Faults, Warranty & Repairs
Faults, Warranty & Repairs Form
For repair requests, spare parts, warranty claims, damaged or incorrect items. Repair requests cover Newgate Clocks and Jones Clocks only.
Faults, Warranty & Repairs Form
DIY Spares & Repairs
We've created a series of videos and guides to help you tackle any issues that may arise with your clock at home.
Clock Care
Advice on environment, cleaning, hanging and corrosion prevention to keep your clock in good condition.
Clock CareWarranty & Guarantee
All Newgate Clocks purchased directly from newgateworld.com are guaranteed for 12 months from the date of purchase. This warranty covers mechanical and material faults.
It does not cover damage caused by:
- Improper use or tampering
- Environmental damage (heat, humidity, moisture, sunlight)
- Physical damage
- Battery leakage
If your clock has a genuine fault within the warranty period, we will, at our discretion, repair the clock, replace faulty parts, or supply a replacement clock (or a similar model if the original is unavailable).
This warranty gives you specific legal rights. You may also have other rights, which vary by country. In the UK, your statutory rights are not affected.
Instruction Manuals
Lost your instruction manual? Online copies are available here.