Customer Service

Order Changes & Cancellations

Information about amending or cancelling your order

Information about delivery times and costs

If you would like to return an unwanted item, or if your item has arrived faulty, damaged or incorrect.

Everything you need after your purchase. Fault and repair submissions, DIY guides, clock care advice, warranty information, and instruction manuals.

Answers to common questions about batteries, care, setting up, repairs, warranty, returns, and the story behind the brand.