We No Longer Make Watches
It’s true, we no longer make watches. A bit of a shame, we know. But we made the call to focus fully on what we do best, designing and crafting brilliant clocks.
A huge thank you to everyone who wore and wears a Newgate watch, you own a little piece of our story. They’re rare now, and even more special because of it.
Battery Replacement
Our watch repair centre is now closed, which means we can no longer offer battery replacements, strap repairs or servicing. For ongoing care, we recommend trusted local repair shops like Timpsons, or online services and spares providers.
Thanks for your understanding, and we’re sure your Newgate watch will be in good hands.
Care
• To clean your watch please use a soft, clean and lint-free cloth to wipe off any dirt or water from the case and crystal.
• Silicone and mesh straps can be cleaned with a damp cloth using mild soap and water and taking care to avoid submerging the watch in water.
• Leather is a natural material and over time may darken, fade or change in colour. This is an attribute of leather and not a defect, fault or quality issue. To extend the life of your strap and avoid premature aging we recommend frequently applying a leather protector and taking care not to expose your watch to extreme conditions. Use a soft dry cloth to wipe off any light dirt from the leather band.
• Suede and nubuck straps may need extra care to protect the strap and avoid damage. These straps are lightly sprayed with protector before they reach you which helps to protect them from exposure to water, such as light rain, and some mild dirt. We recommend treating them as you would a nubuck handbag or suede shoes and taking extra care when wearing these items. Respray your strap with a suede protector every few months. If the strap does get a little dirty use a soft, clean toothbrush to lightly brush the affected area in order to remove any dirt before lightly respraying with protector.
• Avoid direct contact of your watch with any abrasive chemicals, for example, cleaning products, body creams, moisturiser, sprays or perfumes which may cause your watch & strap to tarnish.
• Avoid exposure to extreme temperatures as this may adversely affect the time keeping of your watch and potentially damage sensitive components.
• Our brightly coloured watches are finished with the best painting methods available, but particular care needs to be taken to avoid scratches and chips. We always recommend removing your watch for activities that may cause your watch to come into contact with other objects.
Setting Time and Date
• Once you receive your Newgate watch please remove the plastic protective film from the lens and pull out the plastic stopper from the crown to allow the watch to begin running.
• Gently pull the crown out and away from the case. Turn the hands clockwise to set the time and then push the crown back in normal to its normal running position.
• To set the date (if applicable), gently pull the crown out and away from the case. First position will alter the time and second position will allow you to alter the date. Once the date is set correctly push the crown back in to its normal running position.
Bracelet or Mesh Strap Adjustment
• To adjust the length of a mesh strap, take a small metal tool and use it to gently lever open the clasp through the small gap.
• You will then be able to slide the clasp up and down the mesh strap to your required length.
• Once you have moved the clasp to the required length push the clasp back down to secure it in place.
• Bracelet straps can be adjusted by removing the bracelet links indicated on the back of the straps.This should be actioned by a professional.
Water Resistance
Please ensure you check the water resistance of your watch before bringing it in contact with water.
• Water resistance is not a permanent feature of any watch. Water resistance is only 100% effective at the time of successful testing as many factors impact prolonged resistance to water.
• Water resistance relates to the water pressure acting on the watch when it is static in water.
• Exposure to light rain and high humidity is acceptable but avoid wearing your watch whilst showering, swimming, diving or during any activity at risk of water or abnormal heat exposure, as this combined effect may be detrimental to the watch seals.
• Over the course of time, the gaskets of the case and crown may become worn and may reduce the water resistance of your watch.
• Please ensure that the crown and buttons are fully pushed in towards the case before exposure to water, and are not operated when in contact with water.
• Slight shocks applied to the crown or rapid temperature changes can damage the seals and impair the water resistance.
• Fogging of glass may not necessarily indicate the entry of moisture, it can also be caused by extreme temperature changes. If this occurs, it is highly recommended to contact a specialist or our service centre.
• The water resistance category refers to the watch case only. Exposure to water can damage certain strap materials - do not get suede, nubuck or leather straps wet.
Guarantee
Our watches have a 2 year guarantee against defects in materials & workmanship.
This guarantee does not cover discolouration or wear resulting from normal usage, such as; damage to the lens (including breakage or chipping), strap, clasp or case - and parts thereof - from improper use, accidents or lack of care; water penetration through misuse; battery replacement; accidental damage or damage occurring from the attempted repair by an inexperienced or negligent third-party service provider.
If your watch has a defect within the warranty period we will, at our discretion and without cost to you, complete the necessary replacement of parts and/or rectify a fault or action any repair as identified by one of our fully trained watch technicians, or replace the watch for the same or on a like for like basis.
All other rights resulting from the fault of our services are expressly excluded. This warranty gives you specific legal rights. You may also have other rights, which vary from country to country. In the UK nothing in this warranty will affect your statutory rights.
Newgate G6 Instructions
Please click the link below to see the instruction manual and guarantee for the Newgate G6 / G6S range