Product Support
Faults, Warranty & Repairs Form
For repair requests, spare parts, warranty claims, damaged or incorrect items. Repair requests cover Newgate Clocks and Jones Clocks only.
Faults, Warranty & Repairs Form
DIY Spares & Repairs
We've created a series of videos and guides to help you tackle any issues that may arise with your clock at home.
Clock Care
Advice on environment, cleaning, hanging and corrosion prevention to keep your clock in good condition.
Clock CareWarranty & Guarantee
Find out what is covered under your 12-month Newgate Clocks warranty and how to make a claim.
Clock Instructions
Setup guides and online manuals for Newgate analogue and digital clocks are available here.
Clock Instructions