General Help


Order cancellations

Under the ‘United Kingdom’s distance selling regulations’ you have the right to cancel the contract for the purchase of any of our products within a period of 14 days, beginning on the day the item is delivered.

If you wish to cancel an order please advise us of your desire to do so by emailing and including your full name and order number, or return your items via the method detailed in our returns policy.

After notifying us of your wish to cancel an order you have 14 days to return the order to us.

Unfortunately we are not able to cover return postage. We strongly recommend obtaining proof of delivery via recorded or special delivery, and ensuring your parcel is adequately packaged and insured, as we cannot accept responsibility for parcels that are lost or damaged in transit sent under your method. Please keep your proof of postage safe until you have received your refund.


Changes to your order

If you need to make any changes to your order after it has been placed please contact us as soon as possible at or call us on +44 1691 679994. Once we have processed your order unfortunately we will no longer be able to make any changes.


Find a stockist

You will find our full collection of watches and clocks online at We also supply a carefully chosen mix of bricks and mortar stockists across the world. To find your nearest stockist please get in touch at


Trade enquiries

If you are a retailer or interior designer who would like to find out more about stocking or using Newgate products please visit our trade section.


VAT/duty/import taxes

We ship to selected countries outside of the EU on a ‘deliver duty unpaid’ basis. This means the recipient will be responsible for any local sales taxes or import duties which may be charged on the purchase/import.

Please note taxes and duties are not applicable for USA orders under 1,000 USD and Australian orders under 1,000 AUD.


Terms of Service

To read our full Terms of Service please click


Cookie + Privacy Policy

To view our Cookie & Privacy Policy please click


Still Need Help?

Email us at 


Press Images?

For press queries and access to high resolution images please email


Write to us

Please write to our registered office address:

Newgate World, Unit 3, Glovers Meadow, Oswestry, Shropshire, SY10 8NH