We're sorry to hear that you have an issue with your clock, watch or glasses. Let’s try to fix it for you.
First of all, if your clock or watch are losing time or have stopped please make sure you read this information page as it’s highly possible you won’t need to return them. Better to save yourself the extra work if possible.
If you have exhausted our other suggestions and if your clock/watch/glasses are within the two year warranty (one year for Jones clocks, Space Hotel clocks and London Mole eyewear) from the date of purchase you should return it to the store you bought it from. If bought directly from Newgate World you can return it free for repair using our DPD store drop service. If we cannot repair your item we may have to offer you a replacement either of the same model or similar model. We will require your proof of purchase. This repair service is only available in the UK. If you are situated outside of the UK please return your clock to the retailer where it was originally purchased.
If you have an issue with your clock and it is in warranty (24 months for Newgate clocks, 12 months for Jones and Space Hotel clocks) and you have used our troubleshooting section and it still doesn't work.
Please click the link below to fill out our repairs form.
Under Warranty Clock Repairs
Newgate and Londonetti watches have 24 months warranty from the date of purchase.
Please click the link below to fill out a watch repair form.
Under Warranty Watch Repairs
London Mole eyewear has a 12 month warranty from the date of purchase.
Please click the link below to fill out a glasses repair form.
Under Warranty Glasses Repairs
We do offer a repair service for wall and mantel clocks if they are out of their warranty and are in need of repair. Please note that due to the nature of alarm and LED/LCD clocks they are not able to be repaired outside of warranty and we would recommend buying a new clock.
Please fill out the repair form below for more information.
Out of Warranty Clock Repairs
Newgate's service centre has trained watch technicians that can carry out battery replacements, movement replacements and can repair broken lenses.
Please fill out the repair form at the link below for more information.
Out of Warranty Watch Repairs