Newgate Repairs
If your clock was purchased within the last 30 days, please visit our Returns page.
If your clock was purchased within the last 12 months, you may be entitled to a free repair or replacement under our 12-month warranty.
If your clock is out of warranty, you can still send your clock to our repair team. Repairs start from £60 for mantels and £75 for wall clocks.
To send your clock in for repair or to make a warranty claim, fill out the form at the bottom of this page.
Spare Parts
While we do have stock of some movements and hands from more recent years, we don’t hold spares from earlier models. Once our older stock runs out, we likely won’t be able to produce more. We've been crafting clocks for over thirty years, creating thousands of unique models with hundreds of different movements and thousands of hand designs. As a small company, it just isn’t possible to keep spares for every clock we’ve made.
If we do have stock of the correct hands and movement for you to repair your clock, pricing is as below:
| Parts | Price |
| Replacement quartz clock movement | £20 including P&P |
| Replacement pair hands | £15 including P&P |
| Replacement quartz clock movement and pair hands | £30 including P&P |
| Small replacement Parts – knobs, washers & screws | £5 including P&P |
Otherwise, you can easily find a wide range of aftermarket clock movements and hands online e.g. Amazon and eBay. While you may not find identical hand designs, we recommend checking and finding the closest match to your clock. Watch our DIY Repair Guides to help you with your repair.
Alternatively, you can visit your local clock repair shop, as they may be able to source parts for you. Just keep in mind this option might be a bit pricier.
To get in touch with us for spare parts or repairs, please fill out the form below: