We're sorry to hear that you have an issue with your clock or watch. Let’s try to fix it for you.
First of all, if your clock or watch are losing time or have stopped please make sure you read this information page as it’s highly possible you won’t need to return them. Better to save yourself the extra work if possible.
If you have exhausted our other suggestions you may be able to return your clock or watch to us for repair at a minimum cost of £35. Dependent on the type of repair this service can take up to 21 days and beyond in some cases. You will need to pack the clock extremely well.
Unfortunately we are not able to offer repairs on alarm clocks out of warranty as they are uneconomical to repair should you be unlucky enough for one to fail. For all other clocks and watches it is possible we no longer carry parts if they are over five years old, so clocks or watches of this age ‘may’ no longer be serviceable.
The cost of our repair services are £35.00/£45.00/£55.00. Fill in and submit the form below and we can tell you if we can repair your clock and which category and cost it will be. If over email it is not clear if we can repair your clock/watch we may ask that you select the £35 assessment service, send your clock/watch to us, and if we cannot repair it we can return it or dispose of it if you choose that option.
These services involve posting the clock/watch to us using a signed tracked and insured shipping service at your cost and risk, in sufficient packaging to ensure no damage during transit to us. Return shipping costs are included in the service fee.
Once the service level of £35.00/£45.00/£55.00 has been agreed we will email you a unique payment link via our website.
When the payment is made the assessment and/or repair will be carried out by one of our technicians and we will return your clock/watch as soon as possible. This part of the service should take up to ten days from the date of payment.