Privacy Policy

About This Policy

This Privacy Policy explains how your personal information is collected, used and shared when you visit or make a purchase from any of our brand websites. It applies to all four websites operated by Newgate World Limited:

  • newgateworld.com (Newgate Clocks)
  • jonesclocks.com (Jones Clocks)
  • london-mole.com (London Mole Eyewear)
  • funkstarhardware.com (Funkstar Hardware)

Whichever site you are visiting, you are dealing with Newgate World Limited, and this policy applies in full. This policy is written in line with the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Newgate World Limited is the data controller responsible for your personal information. As data controller, we determine how and why your personal data is processed.

  • Registered company name: Newgate World Limited
  • Company number: 03998160
  • ICO registration number: ZC182466
  • Registered address: Unit 3, Glovers Meadow, Maesbury Road Industrial Estate, Oswestry, Shropshire, SY10 8NH
  • Email: hello@newgateworld.com
  • Phone: +44 (0)1691 679994

If you have any questions about how we handle your personal data, please contact us using the details above.

2. Personal Information We Collect

We collect two categories of personal information:

Information you give us directly

  • Name
  • Billing and shipping address(es)
  • Email address
  • Phone number
  • Payment details (processed securely — we do not store full card details)

Information collected automatically when you visit our site

  • IP address
  • Browser type and version
  • Time zone and location (country/region level)
  • Pages viewed and links clicked
  • Cookies and similar tracking technologies (see our Cookies Policy for full details)

3. How We Use Your Personal Information

We use your personal information for the following purposes:

  • To process and fulfil your order, including arranging delivery and sending order confirmations
  • To process payments and handle refunds
  • To communicate with you about your order, including responding to queries or complaints
  • To screen transactions for potential fraud
  • To improve the performance and functionality of our websites
  • To send you marketing communications, where you have given us consent to do so

4. Legal Bases for Processing

Under UK GDPR, we are required to have a lawful basis for processing your personal data. The following table sets out which basis applies to each type of processing we carry out:

Contract

Processing your order, arranging delivery, handling payments and refunds. We need this information to fulfil our contractual obligations to you.

Legitimate Interests

Fraud screening, website analytics, and improving our services. We have assessed that these interests are not overridden by your rights.

Consent

Sending marketing emails or newsletters, and serving personalised advertising via cookies. You can withdraw consent at any time.

Legal Obligation

Retaining financial and transaction records as required by UK law (for example, under the Companies Act 2006 and HMRC requirements).

5. Sharing Your Personal Information

We do not sell your personal data. We share it only where necessary to operate our business and fulfil your order. The third parties we may share your data with include:

  • Shopify Inc. — our e-commerce platform provider, which hosts our websites and processes order data on our behalf
  • Payment processors — to handle secure payment transactions
  • Delivery carriers — to arrange shipment and delivery of your order (your name and delivery address will be shared)
  • 3PL fulfilment partners — where your order is fulfilled by a third-party warehouse, they will receive your name and delivery address
  • Analytics providers — to help us understand how our websites are used (data is anonymised or pseudonymised where possible)

International transfers

Some of our third-party providers, including Shopify, are based outside the UK. Where your personal data is transferred internationally, we ensure it is protected by appropriate safeguards, including Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office (ICO).

6. Behavioural Advertising

We use cookies and similar tracking technologies to provide personalised advertising based on your browsing behaviour. You can opt out of targeted advertising through your platform, browser controls, or by adjusting your cookie preferences on our site.

For more information, please see our Cookies Policy.

7. Your Rights Under UK GDPR

As a UK resident, you have the following rights in relation to your personal data:

  • Right of access — you can request a copy of the personal data we hold about you
  • Right to rectification — you can ask us to correct inaccurate or incomplete data
  • Right to erasure — you can ask us to delete your personal data, subject to certain legal exceptions
  • Right to restrict processing — you can ask us to limit how we use your data in certain circumstances
  • Right to data portability — you can request your data in a structured, commonly used format
  • Right to object — you can object to processing based on legitimate interests or for direct marketing purposes
  • Right to withdraw consent — where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at hello@newgateworld.com. We will respond within one month in line with our obligations under UK GDPR.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at any time. You can contact the ICO at ico.org.uk or by calling 0303 123 1113. Our ICO registration number is ZC182466.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes set out in this policy. In practice, this means:

  • Order and transaction records are retained for a maximum of 6 years from the date of the transaction, in line with our legal obligations under the Companies Act 2006 and HMRC requirements.
  • Marketing preferences and consent records are retained until you withdraw consent or ask us to delete them.
  • Website analytics data is retained in anonymised or aggregated form only.

You may request deletion of your personal data at any time by contacting hello@newgateworld.com. Note that we may be required to retain certain records by law even if you request deletion.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our websites are hosted on Shopify, which maintains its own security standards. Payment card data is encrypted during transmission and we do not store full card details.

No method of transmission over the internet is entirely secure. While we do our best to protect your personal data, we cannot guarantee absolute security.

10. Minors

Our websites are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us at hello@newgateworld.com and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. Your continued use of our websites after any changes constitutes acceptance of the updated policy.

12. Contact

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact:

  • Privacy Compliance Officer, Newgate World Limited
  • Address: Unit 3, Glovers Meadow, Maesbury Road Industrial Estate, Oswestry, Shropshire, SY10 8NH
  • Email: hello@newgateworld.com
  • Phone: +44 (0)1691 679994

For more information about how we use cookies and similar technologies, please see our Cookies Policy.