We are temporarily pausing our shipping options to Europe as DPD work to review their service following the EU-UK Trade & Cooperation Agreement. We hope the service will be back up and running by 13th January. Thank you for your patience.
UK Mainland Delivery
FREE standard delivery (3-5 working days) on orders over £50. £3.95 standard delivery (3-5 working days) on orders under £50.
£10* standard delivery
*A £10 delivery surcharge applies to selected large/bulky items. These items are clearly marked on the product page.
Although we try our best to minimise any delays in our delivery service, unfortunately we cannot guarantee delivery times.
Orders are shipped via Royal Mail or DPD Local.
These services are all tracked and signed for. You will receive an email or text once your order has been dispatched with tracking details. We will attempt to deliver your order to the delivery address stated on your order form.
Newgate will not be held liable for any missing parcels should the delivery address have been entered incorrectly. If there is no-one in to sign for your delivery, our courier will leave a card with details of your options. If products are returned to us as undeliverable either because of an incorrect address or because of customer failure to contact the courier company or collect the goods from the depot where requested, then we shall refund the price of the products less delivery costs incurred by us in sending out the goods, plus any additional costs charged to us by the courier company for returning the goods to us. If we have to re-dispatch the order if it has been returned to us, for reasons outside of our control, there may be a charge.