Returns – Damages/Faults/Wrong Item Received

Please complete this form if you have received an incorrect, damaged or faulty item. 

We are really sorry to hear you have an issue and will try to resolve it for you as soon as possible.

If we cannot resolve your issue remotely we will issue an RTN number and email you a DPD drop off label so you return the item easily and free of charge.

 

Please note this form and procedure is only for items purchased online directly from Newgate World.

If your item is not damaged, faulty or a wrong item, but you want to return it for another reason then please use the form that came with the item, or download another here.

Many thanks for your time to complete the form, and again, apologies for the issue.

Customer Services
Newgate World