General Terms and Use


Orders

Cancellations
Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of our products within a period of 14 days, beginning on the day the item is delivered.
If you wish to cancel an order please advise us of your desire to do so by emailing hello@newgateworld.com and including your full name and order number, or return your items via the method detailed in our returns policy.
After notifying us of your wish to cancel an order you have 14 days to return the order to us.
Unfortunately we are not able to cover return postage. We strongly recommend obtaining proof of delivery via recorded or special delivery, and ensuring your parcel is adequately packaged and insured, as we cannot accept responsibility for parcels that are lost or damaged in transit. Please keep your proof of postage safe until you have received your refund.
Changes to your order
If you need to make any changes to your order after it has been placed please contact us as soon as possible at hello@newgateworld.com or call us on +44 1691 679994. Once we have processed your order unfortunately we will no longer be able to make any changes.
Stockists
You will find our full collection of watches and clocks online at www.newgateworld.com. We also supply a carefully chosen mix of bricks and mortar stockists across the world. To find your nearest stockist please get in touch at hello@newgateworld.com or call us on +44 1691 679994.
If you are a retailer or interior designer who would like to find out more about stocking or using Newgate products please visit our trade section.

VAT and Duty

Import Duties and Taxes
We ship to selected countries outside of the EU on a Delivery Duty Unpaid basis. This means the recipient will be responsible for any local sales taxes or import duties which may be charged on the purchase.
Please note taxes and duties are not applicable for USA orders under 1000 USD and Australian orders under 1000 AUD.

Terms of Service

To read our full Terms of Service please click here.

Cookie + Privacy Policy

To view our Cookie & Privacy Policy please click here.

Still Need Help?

Email us
For general enquiries please email: hello@newgateworld.com 
If you’re a current trade stockist or would like to become one, please visit our trade website at www.newgatetrade.com or email: sales@newgateworld.com
For press queries and access to high resolution images please email: press@newgateworld.com


Write to us
Please write to our registered office address:
Newgate World, Unit 3, Glovers Meadow, Oswestry, Shropshire, SY10 8NH

 

Repairs

We're passionate about lasting quality and design, but, in the unlikely event that you require repairs to a clock or watch please fill in our Repair Form here.