The Luggage

Batteries

We recommend the use of known brand alkaline batteries, new and in date. Poor quality or previously used batteries may cause your clock to lose time or stop. Please ensure you insert the batteries the correct way around, following the symbols in the battery compartment.  Make sure batteries are replaced regularly to maintain optimum performance and reduce the risk of battery leakage and corrosion. As a general rule larger clocks with longer heavier hands will use more batteries as they consume more power.

Time setting

When altering the time on your clock always use the dial on the back of the clock. If your clock is open-faced do not move the hands on the front of the clock as this may damage the mechanism.

Suitability & precautions

Your clock is designed only for domestic and light commercial use, it should not be used outdoors, in conservatories, sheds, industrial environments, indoor swimming pools, or damp or humid rooms and buildings. Sun, heat and humidity could harm your clock, so avoid placing in windows or conservatories or directly above radiators, cookers or wood burners. Cold and damp may also harm your clock, moisture and humidity could damage the dial, metal hands and clock movement. We cannot accept responsibility if you have inadvertently harmed the workings, structure or finish of the clock with sun, heat, damp, humidity or physical damage. Improper use or placement of your clock could invalidate your guarantee/warranty.

How to hang a wall clock

Some of our clocks have a metal hanging rim and some have built-in metal or moulded acrylic brackets. Ensure you use a wall fixing appropriate for the type of wall and type of clock hanging system. Ask a professional builder or tradesman if you are unsure what sort of wall fixing you should use. Make sure your wall is strong enough to hang your clock from and ensure your suitable fixing is anchored securely to the wall. Your fixing must have a suitably large lip on it to prevent your clock from falling off it.

General care

It’s really important your clock remains dry at all times, which includes not exposing it to damp walls, damp rooms and humidity etc. Overly cold and overly hot environments must be avoided, as well as exposing the clock to too much sun. Keep the clock free from dust to ensure the movement remains in good condition. Avoid cleaning your clock with water or cleaning agents or abrasive cloths.

Cleaning

Clean only with a soft dry cloth, do not use water or cleaning agents as they may damage the finish or workings.

Warranty/Guarantee

All clocks purchased directly from Newgate World are guaranteed for 2 years from the date of purchase. This warranty includes mechanical and material failures, but does not include damage caused by improper use, tampering, environmental damage, physical damage or battery leakage. If your clock has a genuine defect that satisfies the conditions of the warranty and is within the warranty period we will, at our discretion and without cost to you, complete the necessary replacement of parts and/or rectify a fault or action any repair as identified by one of our fully trained technicians, or replace the clock for the same, or similar clock should an exact replica not be available.

All other rights resulting from the fault of our services are expressly excluded. This warranty gives you specific legal rights. You may also have other rights, which vary from country to country. In the UK nothing in this warranty will affect your statutory rights.

Service and repair

We're passionate about lasting quality and design, but in the unlikely event that you require advice on a damaged or defective clock, please fill in our repairs form or contact us by email at hello@newgateworld.com.

Here to help

We are of course always on hand to give you our best advice and solutions and hope you enjoy your clock purchase or customer care.

UK Mainland Delivery

FREE standard delivery (3-5 working days) on orders over £50.
£3.95 standard delivery (3-5 working days) on orders under £50.

UK Non-Mainland

£10* standard delivery

Republic Of Ireland

£10* standard delivery 

European Delivery Band A

£10* Standard Shipping Band A (3-7 working days) is available to Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland. 

European Delivery Band B

£20* Standard Shipping Band B (3-7 working days) is available to Bulgaria, Greece, Latvia, Lithuania, Romania and Ukraine.

*A £10 delivery surcharge applies to selected large/bulky items. These items are clearly marked on the product page.

Although we try our best to minimise any delays in our delivery service, unfortunately we cannot guarantee delivery times.

UK Mainland orders are shipped via Royal Mail or DPD local.

European orders are delivered by DPD Local or the local delivery company in each destination country.

These services are all tracked and signed for. You will receive an email or text once your order has been dispatched with tracking details. We will attempt to deliver your order to the delivery address stated on your order form.

Newgate will not be held liable for any missing parcels should the delivery address have been entered incorrectly. If there is no-one in to sign for your delivery, our courier will leave a card with details of your options. If products are returned to us as undeliverable either because of an incorrect address or because of customer failure to contact the courier company or collect the goods from the depot where requested, then we shall refund the price of the products less delivery costs incurred by us in sending out the goods, plus any additional costs charged to us by the courier company for returning the goods to us. If we have to re-dispatch the order if it has been returned to us, for reasons outside of our control, there may be a charge.